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FAQs

Find below a selection of the most commonly asked questions that our current and prospective customers have. If you have a question which cant be answered below, just get in contact and we’ll be happy to help.

Customer Questions

Offer Terms and Conditions

Spend £50 and get £10 off your next purchase

Spend £50+ at www.melliegreen.com by the 14th November 2016 and get a £5 voucher to spend on your next visit with no minimum spend.

P&P charges apply on transactions less than £30. Vouchers valid until midnight 14th December 2016.

UK participants only.

Not to be used in conjunction with any other offer or discount code. Vouchers will be sent via email to the email addresses associated with qualifying purchases. Vouchers cannot be exchanged for cash.

What is organic cotton and why is it important?

Organic cotton is free from hazardous chemicals and without harmful residues so it’s best for your skin (and best for your baby’s delicate skin). Organic clothing is naturally soft and because it’s free from allergens you’ll find that it won’t irritate your little one’s sensitive skin.

To understand the debate let’s go right back to the beginning and see how clothes are made. It all starts with cotton plants – the demand for cotton is massive and increasing daily; according to the Soil Association there are over 100 million cotton farmers in 80 countries across the world trying to meet this demand. The number itself is staggering but did you also know that cotton farming uses the most and some of the most toxic pesticides in crop production? This not only affects the environment and the ecosystem but it also impacts up to 77 million cotton workers who are poisoned every year. This is just to get the raw material.

Next the cotton is processed, dyed and turned into clothing – this process uses toxic dyes and chemicals and there are no mandatory checks placed on factories undertaking production.

So that is the production side – but what about the clothes when they get to you? Tests have shown that these toxic dyes and chemical processes can leave residue on clothes which can be absorbed through the skin. That includes formaldehyde which is used to give clothes that pristine just ironed look, insecticides to stop infestations and anti-mold chemicals. If you’ve ever noticed rashes or allergies in yourselves or your little ones after wearing new clothes then that could be the cause. Again – there are no regulatory tests performed on clothing coming into the country.

So the answer is yes you should. You should wash everything and wash it well before wearing it, for dry clean only items make sure they’re well aired. As baby and children’s skin is so much more vulnerable than ours this is especially important with children’s clothes and sleepwear.

But washing your clothes well before you wear them doesn’t solve the problem. The Cotton Workers will still get poisoned through pesticide use, waterways will still get polluted and huge amounts of CO2 will still be released into the atmosphere. The answer to all of that is organic farming. Organic Cotton is certified by the Global Organic Textile Standard (GOTS) that means it doesn’t use GM cotton seeds; or hazardous pesticides; or toxic dyes; it uses less water, produces 94% less greenhouse gas emissions, and waste water is treated, meaning waterways and community water sources are unpolluted; plus factories are regularly inspected and toxic, carcinogenic and allergenic residues are not allowed in the finished clothing.

Where do our clothes come from?

We love working with British Designers and manufacturers, and most of the products you see on our website are designed in Britain.

The organic cotton in the clothes on our website primarily comes from Turkey and India which are some of the leading producers of organic cotton. May of these producers are also fair-trade, which means that you’re also supporting workers rights and the local community.

Do you provide a gift wrapping service

If you’re looking to add something a little special to your order just select the gift wrapping option at the checkout. We’ll remove all pricing information, wrap in delicate tissue paper and add our signature two layers of white and grey ribbon. We’ll also add your message, handwritten into one of our exclusive Mellie Green Cards.

Need us to deliver straight to the recipient? Not a problem, just add their name and address at the checkout.

How long will delivery take?

Delivery is from as little as £3 to addresses within in the UK – and free when you spend over £30 on our products. For delivery to the rest of the EU we charge a flat rate of £9. We ship all goods within 48 hours on confirmation of your order and payment, once shipped your order will be marked as “completed” so you know it’s on its way.

If you’re in a hurry and you need something sooner please select express delivery and we’ll aim to get your delivery to you the next day (if ordered before 2pm).

We use Royal Mail to send all of our deliveries and UK Delivery is usually within 2-5 working days. Deliveries to the rest of the EU may take slightly longer.

How can I return an item I've bought?

At Mellie Green we’re aware that it isn’t always easy buying clothes for your little ones online. We’re happy to exchange or refund purchases of any clothing within 28 days. We can either credit your account or refund directly through PayPal to your account. Please contact us as admin@mellie-green.com stating your name and order number and we will arrange your return via Royal Mail. Please note that we do not refund postage costs to return items unless they are faulty, but we may give you a credit to use against future purchases with Mellie Green.

All returns or refund items must be returned in a resaleable condition with all tags and labels attached. We reserve the right to refuse an exchange or refund for any items which are returned damaged or not in a resaleable condition. Unfortunately for reasons of hygiene we cannot exchange any underwear, tights or teethers unless faulty.

Can I cancel my order?

You have the right to cancel your order before it is shipped. If you need to do this please contact us as soon as possible at admin@mellie-green.com and we will halt your order. Please note, if your order is marked as “complete” in your account then it may have already been processed and dispatched, if this is the case then please follow the returns information above.

If you have any queries at all please don’t hesitate to contact us and we’ll be happy to help.

The item I need is out of stock?

Some of our most popular lines can see out quickly. If the item you’re looking at if showing as out of stock you can request a notification when we have stock available by clicking on the purple ‘add to waiting list’ link in the item details.

Alternatively to find out if/when we’re getting more stock just give us a call

My Account

Why should I register for an account?

By registering for an account you can checkout quickly without having to re-enter your delivery information and you have access to your orders through Mellie Green.

When you login to your account using the register/login link you can view previous orders, their status (pending, processing, dispatched) and check out your wishlist.

You can also update your address, email and information whenever you need to.

How can I create a Wishlist?

Everyone loves a list! Our Wishlists are great when you want to save the items you’re looking at in one easy to access place. Simply click on the little heart next to the item you’re looking at and it will be saved into your list.

From your Wishlist you can see which products are in stock, add items to your basket and share your list with friends and family across social media and via email.

To delete an item from your wishlist simply hover over the item and click on the cross to the left of the image.

Technical Problems

I've forgotten my password

With so many websites to sign in to it’s really easy to forget your password. Don’t worry, just click the forgotten password link on the register/login page and you can reset your password.

If you have any problems just email us at admin@mellie-green.com and we can reset it for you.

Why has my payment been rejected?

We use PayPal to process our website orders and occasionally these may fail due to the incorrect entry of information or a expired card. Check your details are correct and if payment still won’t go through please contact us for support.