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Privacy Policy

Mellie Green is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1 The information we collect and how we use it

When you register for our service we need to know your name, postal address, e-mail address, telephone number and other specified information.

We gather this information to allow us to process your registration, process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services and products we provide. We or our agents and sub-contractors may contact you to ask you for your feedback and comments on our products and/or services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to admin@mellie-green.com with the subject “unsubscribe web mailing”.

Mellie Green will never provide your information to third parties.

2 Our use of cookies and other information gathering technologies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For further information on cookies please visit www.aboutcookies.org.

If you do leave cookies turned on, please be sure to sign off when you finish using a shared computer.

3 How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We do not store credit card details nor do we share customer financial details with any 3rd parties. We transmit the entire credit card number to the appropriate credit card company during order processing using PayPal which means that we never personally see or have access to your credit or debit card information. PayPal hold the highest levels of PCI Compliance which means your payment data is always safe and secure.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

We also keep your information confidential. The internal procedures of Mellie Green covers the storage, access and disclosure of your information.

4 Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5 Updating your details

If any of the information that you have provided to Mellie Green changes, for example if you change your e-mail address or name please let us know the correct details by using our web sure to login to your account and amending your details, or by sending an e-mail to admin@mellie-green.com or by sending a letter to Web Administrator at Mellie Green, 2 Axbridge Close, Stakeford, Northumberland NE62 5HB.

6 Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7 How to contact Mellie Green

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to admin@mellie-green.com.